Villa Lia Hotel Capri

The location, clean, the staff very helpful and nice. The room is too big and nice view..

Everything was exceptional

Extremely Disappointing Stay – Not as Advertised Our experience at Hotel Villa Lia in Capri was deeply frustrating and far from what was advertised. From the moment we arrived, it was clear this hotel is not ready to host guests comfortably or safely. First and foremost, access to the hotel is extremely difficult – something that was never mentioned in the listing. You must climb 26+ narrow alleyway-style stairs, which would be a serious challenge even for the fit. By the time we reached the hotel, we were sweating and exhausted – you practically need to be an athlete to get there. To make matters worse, there was no lighting on the stairs or the street leading to the hotel at night, making it dangerous and pitch black – a serious safety concern. Inside the hotel, the problems continued: • No working Wi-Fi, despite it being advertised. • TV was non-functional. • Shower initially had boiling hot water only; when fixed, there was barely any water pressure. • The bathroom smelled strongly of plumbing/sewage – very unpleasant. • The door didn’t lock properly – completely unacceptable from a security standpoint. • Lights on the property weren’t working, including in common areas. Even the waiters who came to serve drinks at the pool were out of breath, which speaks volumes about how inaccessible and poorly designed the location is. We raised these concerns with the manager, who unfortunately refused to refund our second night or even offer a partial refund when we expressed the need to leave early. Instead, we were offered to move to their sister property in Anacapri, which was not what we booked and not where we wanted to stay. As compensation, we were offered a drink and an aperitivo – which frankly did not come close to addressing the scale of the issues. This was a poorly managed, non-functional property that should not be marketed the way it currently is.